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Common queries answered

Frequently asked Questions

Delivery times may vary depending on your location and the specific item ordered. However, we strive to process and ship all orders as quickly as possible. Typically, you can expect your order to be delivered within 5 to 6 business days.

For more accurate delivery estimates, please check the product page or contact our customer support team. We’re happy to assist you!

Our return and exchange policy is designed to ensure your satisfaction with every purchase.

  • Returns: If you’re not completely satisfied with your order, you can return it within 14 days of delivery in its original condition and packaging.
  • Exchanges: If you receive a damaged or incorrect item, we will gladly exchange it for you at no extra cost.
  • Refunds: Once we receive the returned item, we will process your refund within 14 business days.

For more details or to initiate a return, please contact our customer support team. We’re happy to assist you! 😊

If you need to change your shipping address, please contact our customer support team as soon as possible. We recommend reaching out within 6 hours of placing your order to ensure we can update your information before shipment.

You can reach us via email: sales@thefurniturebay.co.uk or Call us at: +44 7927 503593, and we’ll be happy to assist you in making the necessary changes. Please provide your order number and the updated shipping details for a smooth process.

Let us know if you need further help! 😊

To track the status of your order, please call our customer support team at +44 7927 503593 . Our team will be happy to provide you with the latest updates and tracking details for your order.

You can easily receive customer support by calling us directly at +44 7927 503593 Our friendly team is available to assist you with any questions or issues you may have.

We’re committed to providing excellent service and look forward to helping you! 😊

If you’ve entered an incorrect shipping address, please contact our customer support team immediately at +44 7927 503593. The sooner you reach out, the better chance we have of updating the address before your order is shipped.

Provide your order number and the correct shipping details, and we’ll do our best to assist you in making the change!

Yes, we ship to all areas of the UK, including Scotland! Whether you’re in England, Wales, Northern Ireland, or Scotland, you can place your order and have it delivered right to your doorstep.

If you have any specific shipping questions or need assistance, feel free to contact our customer support team. We’re here to help!

Still need help?

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+447927503593

Free shipping

We Provide Free Shipping All over the UK

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12 months guarantee

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Cash on Delivery

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