Returns
We want you to be completely satisfied with your purchase. If you are not satisfied with your item, you may return it within [Insert Return Period] days of receiving it. The item must be in its original condition, unused, and in the original packaging.
To initiate a return, please contact our customer service team at +44 7927 503593 with your order details. We will provide instructions on how to return your item. Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refunds
Once we receive your returned item and inspect it, we will notify you about the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within [Insert Timeframe] days.
If you have not received your refund within the expected timeframe, please check with your bank or credit card provider before contacting us.
Exchanges
If you received a defective or damaged item, we are happy to exchange it for the same item. Please contact us at [Insert Contact Information] with details and photos of the issue, and we will provide instructions on how to proceed.
Non-Returnable Items
Certain items cannot be returned, including:
- Custom or personalized items
- Gift cards
- Items marked as final sale
- Used or damaged items not due to our error
Contact Us
If you have any questions about our return and refund policy, please contact us at: +44 7927 503593